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Here are the most common questions we get about ToolBox VA.

If you don’t see your question here, feel free to contact us!

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  • Your Toolbox VA handles the admin that slows your business down - calls, bookings, scheduling, emails, quotes follow-ups, invoices, job updates, and dealing with customers or PMs.
    You get your time back and nothing slips through the cracks.

  • No - we handle all the heavy lifting.

    Your Toolbox VA is fully trained in general trade knowledge, phone scripts, email scripts, scheduling, customer communication, PM/tenant interactions, and how a typical trade business operates.

    The only training you need to give is on your specific processes - the things that are unique to your business (how you like jobs booked, what info you need collected, how you run your day).

    We guide you through this step-by-step so it’s simple, fast, and not overwhelming.
    Most clients are fully set up within a few days.

    You’re never left alone - we make the whole process easy.

  • Your VA works Aussie business hours.
    They’re online when you’re on the tools - not in the middle of the night.

  • Much less than hiring in Australia - no super, no sick leave, no holiday pay, and no payroll headaches.
    We’ll run through the exact options on the free call so you only pay for what you actually need.

  • We replace them instantly and for free.
    No awkward conversations, no wasted time - we make sure you always have the right person supporting your business.

  • Most clients are up and running within 7-14 days.
    If you need someone urgently, we can fast-track onboarding.

  • We look at how your business runs, what admin is slowing you down, and what support you actually need.
    You’ll get a clear plan, pricing options, and next steps - no pressure, no sales tricks.